Asking Effective Questions

When you really want to inspire change and growth in others, what kinds of questions do you ask them? Ones that require reflection and thought, or those that are more of the yes/no variety? The management strategy of asking more participatory questions reminds me of a certain Calvin and Hobbes cartoon. Calvin has—not surprisingly—got himself … Continue reading “Asking Effective Questions”

How to Test Your Focus

  I heard the most ridiculous word the other day. In fact, it was more than ridiculous—it was dirty. Maybe you’ve heard it, too. The word is “foci.” Foci is the plural of “focus.” Yeah, you heard right. The plural. Of focus. Did you get a chuckle out of that, too?

Are you focused on your most valuable customers?

Not every customer is your dream customer. In fact, some can siphon the focus right out of you. First, a quick confession: I’m a big geek who plays video games almost every day. Scheduling time for leisure helps me manage my day more effectively.