How to improve employee training and team development | eight practical tips

Development topics covered: Why repetition isn’t just for the gym. How to turn a mistake into a coaching opportunity. How to create a system for proper training. Why demonstration is a powerful training tool. Why practice—with a little guidance—makes perfect. How observation improves training. How measurements lead to effective training. Why being open to changes in your … Continue reading “How to improve employee training and team development | eight practical tips”

Are you focused on your most valuable customers?

Not every customer is your dream customer. In fact, some can siphon the focus right out of you. First, a quick confession: I’m a big geek who plays video games almost every day. Scheduling time for leisure helps me manage my day more effectively.