“I’m too busy managing day-to-day issues to have time for strategic planning!” “I’m always busy. So why doesn’t seem like I’m never getting anything DONE?” I was in Phoenix recently, delivering the keynote for a really cool event with the National Pest Management Association on one of my favorite topics, The Myth of Multitasking, and … Continue reading “Why being busy isn’t the same as being productive”
Tag: Time Management
How speedy customer service improves customer loyalty
“Woah. That was fast! Good job.” Who wouldn’t be ecstatic to hear this said about them? I know I love it. However, do we hear it often enough? The realization of how important speedy customer service is was driven home during a Yankee‘s game I attended the other day with my family. Why? The trend … Continue reading “How speedy customer service improves customer loyalty”
How your focus style affects your productivity
“I used to be great at staying organized, but lately, things have just gotten so off track!” If this sounds like you, then you fall into one of the three focus style groups I call the “Nomad.” You have a natural desire and tendency to be good at time management, you’ve just gotten out of … Continue reading “How your focus style affects your productivity”
Why your role as an admin is important
“But I’m just an admin!” If you’re an admin or assistant—stop selling yourself short! Your role is IMPORTANT. You ROCK! I recently spoke at the Western Governors University, and my audience was their administrative team. How great is that?! If you’re a manager or business owner, make sure to invest in training for your admins just … Continue reading “Why your role as an admin is important”
How to turn notes into action
Taking notes is good; taking ACTION is better! How many times have you listened to a great presentation, you get excited to do something new…and then you forget about it? Let’s stop wasting these wonderful opportunities! The solution is to do what I encourage my audiences to do: take notes on ACTION ITEMS that come … Continue reading “How to turn notes into action”
