“I don’t have time to deal with all these new changes!” The human brain is hard-wired to resist change, so it’s no surprise that change at the office can be stressful. Change can create panic and a feeling of being overwhelmed, which then kicks our “fight or flight” instinct into high gear. I spoke recently … Continue reading “Why multitasking aggravates the stress related to change management”
Tag: Time Management
Why planning must come before scheduling for optimal productivity
Aren’t planning and scheduling the same thing? The words “planning” and “scheduling” are often used interchangeably, as if both have the same meaning or intention. The problem is they’re not the same, although they do go hand in hand. While speaking at an event in Phoenix, I had a chance to meet up with a … Continue reading “Why planning must come before scheduling for optimal productivity”
How scheduling fun into your day improves productivity
“I’m working over eighty-hours a week, yet I’m still behind on my work!” While consulting with a client on becoming more productive, I stumbled on to his hidden secret, which was costing him hours every week! Now, this may upset some people, but I’ve found that if you’re working more than sixty hours a week … Continue reading “How scheduling fun into your day improves productivity”
Why being busy isn’t the same as being productive
“I’m too busy managing day-to-day issues to have time for strategic planning!” “I’m always busy. So why doesn’t seem like I’m never getting anything DONE?” I was in Phoenix recently, delivering the keynote for a really cool event with the National Pest Management Association on one of my favorite topics, The Myth of Multitasking, and … Continue reading “Why being busy isn’t the same as being productive”
How speedy customer service improves customer loyalty
“Woah. That was fast! Good job.” Who wouldn’t be ecstatic to hear this said about them? I know I love it. However, do we hear it often enough? The realization of how important speedy customer service is was driven home during a Yankee‘s game I attended the other day with my family. Why? The trend … Continue reading “How speedy customer service improves customer loyalty”
