When you really want to inspire change and growth in others, what kinds of questions do you ask them? Ones that require reflection and thought, or those that are more of the yes/no variety? The management strategy of asking more participatory questions reminds me of a certain Calvin and Hobbes cartoon. Calvin has—not surprisingly—got himself … Continue reading “Asking Effective Questions”
Picture a soccer team. Their star player is about to take a penalty kick, but he seems a little nervous. Now imagine the team manager coming out from the sidelines. He trots up to the penalty spot, takes a few steps back and—kicks the ball himself, and it flies past the goalie and into the … Continue reading “How to Delegate Effectively”
Recently, I found myself saying the very word I’ve cautioned others against using many times. Here’s what happened. I noticed something was wrong on my website, so I reached out to my project manager, John. John’s a reliable guy and I knew he could help with this issue. My fingers were flying, as this was … Continue reading “Why “ASAP” isn’t clear communication—and what to use instead”
Time-out! Does it seem like there’s a referee somewhere hidden in your office, constantly stopping the clock and taking your focus out of the game? Just about anything can pull your focus from the task at hand, can’t it? Someone could ask a question. Your spouse could text you. You might get an email from … Continue reading “The Hidden Costs of Multitasking – Keynote Sample”
This week’s question comes from Srikumar in New York. Q: Can you discuss office practices which people are hesitant to speak about, which are accepted as the norm, but people secretly dislike?