“I just want to talk to a human!”
In a digital world full of automation options, we tend to forget the importance of making human connections.
I’m a big fan of automation services to minimize the use of multitasking. It can be incredibly efficient! I also encourage using these services to help you focus on people.
As he points out in the video, it’s when you overutilize automation and digital communication, and forget to make a personal connection through human engagement, that you have an issue.
Here are some examples when a human is preferred:
☑️ Technical support calls
☑️ Sales calls
☑️ Human Resources
Here are some areas where automation is wonderful:
☑️ Emailing weekly newsletters
☑️ Reminders to follow up with leads
☑️ Publishing planned social media content
What are some other examples you think should be handled by a human rather than a machine? I’d love to hear your thoughts!
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