How to make difficult conversations more approachable and productive

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Do you hate having difficult conversations?

There have been a number of “hot button” topics lately that often create unnecessary tension and walls between people. While we do need to have these difficult conversations, we need to focus on making them productive, rather than destructive.

My fellow LinkedIn Learning instructor and director of the American Negotiation InstituteKwame Christian, is exceptional at making difficult topics more approachable. He offers useful advice for doing this.

Here are the three steps to achieving the compassionate curiosity framework:

1. Acknowledge and validate emotions using phrases like “It sounds like…” or “It seems like…”

2. Get curious in compassion, meaning to be empathic towards the other person.

3. Work together to solve the problem

How do you handle difficult conversations?

 

Dave’s courses are on LinkedIn Learning and offer guidance on improving your time management, productivity, focus, and more!