“He’s got boots on. Watch for a riot.” Reading people is critical to business success. In prison, it’s critical to daily survival. My friend, Coss Marte, developed the intuitive leadership skill the hard way: while doing hard time. He took this negative experience and turned it into a positive, though. His awareness of his surrounding … Continue reading “How hard time develops intuitive leadership skills”
Tag: Leadership
Why time blocking makes for a more productive leader
“I’m too busy managing day-to-day issues to have time for strategic planning!” The management side of leadership can be all-consuming, and in order to be productive, you need to set aside time for strategizing and creation, too. My awesome friend, and fellow LinkedIn Learning author, Dorie Clark, offers a fantastic solution to balancing these two sides of leadership. … Continue reading “Why time blocking makes for a more productive leader”
Why giving people your full attention is good business
“Uh-huh, yep…mmmhmmm. I’m sorry, could you repeat that?” You know that kind of conversation. The one where the other person is pretending to listen while he scrolls on his phone, or tries typing out an email, while you’re attempting to talk to him. It’s not a good feeling at all. It makes you feel unimportant, … Continue reading “Why giving people your full attention is good business”
How speedy customer service improves customer loyalty
“Woah. That was fast! Good job.” Who wouldn’t be ecstatic to hear this said about them? I know I love it. However, do we hear it often enough? The realization of how important speedy customer service is was driven home during a Yankee’s game I attended the other day with my family. Why? The trend … Continue reading “How speedy customer service improves customer loyalty”
Why planning is the key to being fully prepared
“Yikes! I’m sorry, I forgot. I’ve had so much going on.” Planning is the difference between being prepared and being caught off guard. I got to hang out with my good friend, and incredible LinkedIn Learning author, Dean Karrel, at the coolest little park in New York the other day. It’s always great to connect … Continue reading “Why planning is the key to being fully prepared”
