Why you need to focus on people when you communicate

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Focus on people. Give them your FULL attention. Let’s play out a common scenario:

Jim is talking to Stephanie about an upcoming team project.

She’s nodding her head as though she’s listening. Yet, she’s also looking at her phone reading an incoming email.

Jim stops talking, and after a few seconds, Stephanie  looks up. “I’m sorry, what was that?”

How do you think Jim feels? Disrespected, perhaps?

If you’re unable to give them your full attention now, provide a time when you CAN focus on them. By doing so, you’re being respectful and are more productive, as well.